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Refund policy
Thank you for shopping at Indicatin! To ensure a seamless experience, please review our return guidelines:
Return Timeframe
- Items must be returned within 30 days of delivery.
- Seasonal items (e.g., holiday collections) require return within 7 days.
Condition Requirements
- Acceptable Returns:
✅ Unworn, unwashed, and undamaged items;
✅ Original tags and packaging intact;
✅ Valid order number or proof of purchase. - Non-Returnable Items:
❌ Clearance/Sale items marked "Final Sale";
❌ Customized or altered garments;
❌ Items damaged due to customer mishandling.
Return Process
1️⃣ Request Authorization: Contact us to obtain a Return Authorization Number (RMA#):
📧 Email: [email protected]
📞 Phone: +1(315) 514-2547
(Mon-Fri, 9:00 AM - 5:00 PM ET)
2️⃣ Ship Items: Mail the item(s) with RMA# and order details to:
📬 522 Hawley Ave, Syracuse, NY 13203
3️⃣ Shipping Fees:
- Defective/wrong items: We cover return shipping (prepaid label provided via email);
- Non-defective returns: Customer responsible for shipping costs.
Refund Processing
- Refunds issued to the original payment method within 5-7 business days after inspection;
- For exchanges or store credit, please specify in your request (credit valid for 6 months).
Exceptions
- Free size exchanges for discrepancies or color variations (subject to stock availability);
- Gift returns: Refund requires valid gift receipt.
Contact Us
Questions Reach out via:
☎️ +1(315) 514-2547
📩 support@indicatin
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